Refund policy

Non-Returnable & Non-Refundable Policy

Welcome to Israel Philip Fragrances, this Non-Returnable & Non-Refundable Policy applies to the purchases made through our website www.israelphilipfragrances.com/israelphilipfragrances.com/affiliates ("Website"). By making a purchase, you agree to the terms and conditions outlined in this policy.

1. Non-Returnable Policy:

1. Perfume Products:
   - Due to the nature of our products and for various reasons, all perfume products sold on our Website are non-returnable.

2. Personalized or Special Edition Products:
   - Any product that is personalized or marked as a special edition is considered non-returnable.

2. Non-Refundable Policy:

1. Change of Mind:
   - We do not entertain refunds for purchases made due to a change of mind or if you do not like the scent after purchase.

2. Gift Cards:
   - Gift cards purchased on our Website are non-refundable.

3. Quality Issues:

1. Damaged or Defective Products:
   - In the rare event that you receive a damaged or defective product, we will replace it. Please contact our customer support within 24 hours of the product delivery to your shipping address with supporting evidence such as box opening videos and photographs. No complaints without supporting evidences such as box opening videos and photographs will be entertained.

4. Cancellation Policy:

1. Order Cancellation:
   - Once an order is placed, it cannot be cancelled. Please review your order carefully before confirming the purchase.

5. How to Request a Replacement:

1. Contact Customer Support:
   - If you receive a damaged or defective product, contact our customer support at contactus@israelphilipfragrances.com within 24 hours of the product delivery at your shipping address. Provide your order number and supporting evidence.

6. Shipping Costs:

1. Return Shipping:
   - Customers are responsible for the shipping costs associated with returning products.

7. Exceptions:

1. By the seller:
   - This policy shall be superseded as and when required by the Website owner/seller/brand owner/brand representative/ on a case to case basis as determined by the seller.

8. Changes to This Policy:

We reserve the right to modify this Non-Returnable & Non-Refundable Policy at any time. Any changes will be effective immediately upon posting on our Website and shall be retrospectively applicable.

Contact Us:

If you have any questions or concerns regarding this policy, please contact us at contactus@israelphilipfragrances.com.

Israel Philip Fragrances

India