Shipping policy

Shipping Policy

Welcome to Israel Philip Fragrances, this Shipping Policy outlines the terms and conditions related to the shipment of our products purchased through our website www.israelphilipfragrances.com/israelphilipfragrances/affiliates ("Website"). By making a purchase, you agree to comply with the shipping terms mentioned herein.

1. Shipping Destinations:

1. Domestic Shipping:
   - We offer shipping services within India.

2. International Shipping:
   - We currently do not offer international shipping. Please check our Website for updates.

2. Processing Time:

1. Order Processing:
   - Orders are processed within 15 business days after payment confirmation.

2. Custom or Personalized Products:
   - Products that are custom-made or personalized may have longer processing times. Details are provided on the product page.

3. Shipping Rates:

1. Domestic Rates:
   - Shipping rates are calculated during the checkout process based on the delivery location and the weight of the products.

4. Shipping Methods:

1. Carrier Partners:
   - We partner with reputed carriers for shipping, and the choice of carrier is determined by factors such as location, package weight, and shipping speed.

2. Delivery Times:
   - Estimated delivery times are provided during the checkout process. These are approximate and may vary.

5. Order Tracking:

1. Tracking Information:
   - Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order. In case you do not receive the tracking information, you can contact us and we will provide it to you.

6. Delivery Issues:

1. Address Accuracy:

   - Please ensure that the shipping address provided during checkout is accurate. We are not responsible for undelivered packages due to address inaccuracies.

2. Failed Delivery Attempts:
   - If a delivery attempt is unsuccessful, it is your responsibility to coordinate with the carrier for re-delivery.

7. Customs and Duties:

1. Import Duties:
   - Customers are responsible for any import duties or taxes incurred upon receiving the products. Please check with local authorities for details.

8. Damaged or Lost Shipments:

1. Claims Process:
   - For damaged or lost shipments, please contact our customer support at contactus@israelphilipfragrances.com within 24 hours of the delivery date. Provide supporting evidence, such as Videos and photographs, for timely resolution. No complaints/claims shall be entertained without supporting evidence.

9. Changes to Shipping Policy:

We reserve the right to modify this Shipping Policy at any time. Changes are effective immediately upon posting on our Website and retrospectively applicable.

Contact Us:

If you have any questions or concerns regarding this Shipping Policy, please contact us at contactus@israelphilipfragrances.com.

Israel Philip Fragrances 
India